We accept returns on items with the exception of custom made, finished and specially manufactured items.
Please contact us by filling out the “Returns Form” listed prior to returning items to obtain manufacturer’s authorization.
Return request must be reported within 7 business days of receipt and returned withi 30 days.
An RGA number will be issued and must appear on the outside of the box. Any returns that have not been authorized or are not in “as new” condition will not receive credit.
There will be a 20% restocking fee on items ordered in error and buyer is responsible for return shipping.
Returns are very costly to you the customer as well as the company, please email us at: firstname.lastname@example.org prior to ordering if you have any questions.
We will ship your items anywhere in the continental US (48 States)
All orders are usually shipped within 2-5 business days from The Kings Bay
You will be notified by E-Mail if there will be a delay. We use FedEx or USPS andf UPS or Common Carrier – you will receive a tracking number as soon as the item has been sent to you.
If your shipping address is in Alaska, Hawaii or Puerto Rico please email us first about shipping rates.
** We are currently unable to send some shipments to Canada and other Overseas Destinations without a “custom shipping quotation” feel free to email for your custom shipping quote.
We guarantee that the item you receive is the item shown in our store. However, since many of these items are individually crafted and painted, there could be variations in the color of the specific item you receive.
Items listed in each section of the website have fluctuating quantity in stock. Although most items will be available and shipped on time, we cannot always guarantee item is in stock.
Will my item look exactly like the picture?
We make every effort to provide high quality images, and measurements to assist you in selecting your item. Keep in mind that all products are individually handcrafted, therefore, they can vary in color.
Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. Every attempt is made to insure precise dimensions.
We inspect and add extra packing to most of our items prior to shipping to assure their safe arrival to you. If your item has obvious damage in shipment refuse to accept it from the carrier.
All damage claims MUST be reported in writing within 48 hours of delivery
Failure to contact us could limit our ability to seek a damage claim from the shipper and the replacement of your item.
Special information for Furniture and Large Trucked Items:
Larger items may require delivery via common carrier due to the size of the products, which means a truck freight company, will be delivering this item. To provide a higher level of service the shipper will work with you directly to arrange for a time and date of delivery.
The common carrier drivers will bring your purchase to your delivery address for curbside delivery. The driver will not bring the shipment into your home or up any stairs. Drivers are expected to notify you of a delivery time and day and your delivery service options, so you can have the appropriate help available to get purchases into your home if necessary.
Please keep in mind that you may need a couple of people to help unload it depending on the level of delivery service. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house, it is not included in your shipping charges.
You can work with the shipper directly to arrange for any additional delivery services that you would like to take advantage of. You will be responsible for directly paying the truck freight carrier for these additional services.
Note: The freight company will charge an additional $75.00 (in some cases even more) if the delivery of any large item is to a residence.