Terms & Conditions

Return Policy

We accept returns on any items; with the exception of custom made, finished and specially manufactured items.

Please contact us about your return by either filling out the “Returns Form”, or contacting us directly – 800-910-3497 or at sales@thekingsbay.com

Return request must be reported within 30 days of receipt. If requesting a return after the 30 days, we have the right to refuse the return or may implement a re-stocking fee (restocking fees may vary from item to item, depending on the cost of the item, or shipping fees). If you have questions about a return, past 30 days, please contact us before the return of the item/s.

Any returns that have not been authorized, broken upon return, or are not in “as new” condition will not receive credit.

There may be a restocking fee (restocking fees may vary from item to item, depending on the cost of the item, or shipping fees) on items ordered in error, items shipped for free if the buyer changed their mind about the item, or if the item was correctly marketed/described and just did not work for your project. With returns of this type, the buyer is also responsible for return shipping.

PLEASE NOTE: Any truck shipped items that are refused or returned, after shipment (without damage), the customer will be responsible for ALL shipping charges. Ship to charges, and return charges will be charged to the CC or PayPal account used for purchase. As well as a 20% restocking fee.

Returns can be very costly due to rising shipping costs. Please email us at: sales@thekingsbay.com prior to ordering if you have any questions.

Shipping Policy

We will ship your items anywhere in the continental US (48 States)

All orders are usually shipped within 2-5 business days from The Kings Bay

You will be notified by E-Mail if there will be a delay. We use FedEx or USPS andf UPS or Common Carrier – you will receive a tracking number as soon as the item has been sent to you.

If your  shipping address is in Alaska, Hawaii or Puerto Rico please email us first about shipping rates.

** We are currently unable to send some shipments to Canada and other Overseas Destinations without a “custom shipping quotation” feel free to email for your custom shipping quote.

Disclaimers

We guarantee that the item you receive is the item shown in our store. However, since many of these items are individually crafted and painted, there could be variations in the color of the specific item you receive.

Items listed in each section of the website have fluctuating quantity in stock. Although most items will be available and shipped on time, we cannot always guarantee item is in stock.

Inventory Disclaimer

Will my item look exactly like the picture?

We make every effort to provide high quality images, and measurements to assist you in selecting your item. Keep in mind that all products are individually handcrafted, therefore, they can vary in color.

Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. Every attempt is made to insure precise dimensions.

Damaged Shipments & Malfunctioning Products

Damage Shipments

We inspect and add extra packing to most of our items prior to shipping to assure their safe arrival to you. If your item has obvious damage in shipment refuse to accept it from the carrier and report immediately to us. All damage claims MUST be reported in writing within 48 hours of delivery, with photographs. Please email to: sales@thekingsbay.com

Failure to contact us could limit our ability to seek a damage claim from the shipper and the replacement of your item.

If your item arrives broken, inside a un-damaged shipping box, please report this to us within 5 business days. We can either refund your order, or offer a replacement (if available). Please open orders as soon as possible, to assure that any damaged can be claimed within a reasonable time period.

Malfunctioning Products:

Any malfunction in a product must be reported within 90 days, to receive a refund or replacement, at our discretion.

*We MAY require that the item is sent back at buyers expense, or proof of malfunction is shown.

Special information for Furniture and Large Trucked Items:

Larger items may require delivery via common carrier due to the size of the products, which means a truck freight company, will be delivering this item. To provide a higher level of service the shipper will work with you directly to arrange for a time and date of delivery.

The common carrier drivers will bring your purchase to your delivery address for curbside delivery. The driver will not bring the shipment into your home or up any stairs. Drivers are expected to notify you of a delivery time and day and your delivery service options, so you can have the appropriate help available to get purchases into your home if necessary.

Please keep in mind that you may need a couple of people to help unload it depending on the level of delivery service. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house, it is not included in your shipping charges.

You can work with the shipper directly to arrange for any additional delivery services that you would like to take advantage of. You will be responsible for directly paying the truck freight carrier for these additional services.

Note: The freight company will charge an additional $75.00 (in some cases even more) if the delivery of any large item is to a residence.