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Shipping & ReturnsImportant Shipping Information!
When will my items arrive?  Shipping Policy We will ship your items anywhere in the continental US (48 States) prepaid. - unless otherwise noted. All orders are usually shipped within 2-5 business days. You will be notified by E-Mail if there will be a delay. We use FedEx or USPS - you will receive a tracking number as soon as the item has been sent to you. If your shipping address is in Alaska, Hawaii or Puerto Rico please email us about shipping rates.
Additional Information: Satisfaction Guarantee & Returns: We want you to be satisfied with the items you receive from us. If, however, you are not satisfied, you may return your purchase to us for a refund.* You must return the item to us in the original packing within 30 days and it must not be damaged in any way. * There may be a 20% re-stocking fee. * We will not refund any shipping charges * You must contact us prior to shipping to obtain an RMA number
Disclaimer: We guarantee that the item you receive is the item show in our store. However, since many of these items are individually crafted and painted, there could be variations in the color of the specific item you receive.
Inventory disclaimer: Items listed in each section of the website have fluctuating quantity in stock. Although most items will be available and shipped on time, we cannot offer full guarantee.
Will my item look exactly like the picture? We make every effort to provide high quality images, and measurements to assist you in selecting your item. Keep in mind that all products are individually handcrafted, therefore, they can vary in color. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. Every attempt is made to insure precise dimensions.
Damage Shipments: We add extra packing to most of our items prior to shipping to assure their safe arrival to you. These are quality items and you do not want them arriving damaged. If your item has obvious damage in shipment - refuse to accept it from the carrier. You must notify us immediately. All damage claims MUST be reported in writing within 48 hours of delivery or claims will not be processed. Failure to contact us could limit our ability to seek damages from the shipper and the replacement of your item.
Will the kits require assembly? Some of our products may be shipped in kit form or partially assembled. Kits will be shipped with all necessary parts, and can be assembled with easy to follow instructions. Paint, decals, glue, etc are usually not included. This is to allow you to customize your kit to your own tastes and needs.Special information for Furniture and Life Size statues Most items require delivery via common carrier due to the size of the products, which means a truck freight company, will be delivering this item. To provide a higher level of service the shipper will work with you directly to arrange for a time and date of delivery.  |